Louise wrote on 08-13-2018

Do not use this company

This is the worst taxi company I have ever used! I rang a month in advance to take 31 people to Lingfield Races from 3 pick up points. We were told that we would get mini buses...only one 6 seater arrived and the rest were cars. They were nearly half an hour late picking us up...and didn't send enough cars so some people were left behind and had to wait another 20 minutes for another car to arrive making them nearly an hour late! The driving was pretty horrendous on the way there. They were completely unorganised! I rang them during the evening to double check that they were picking us up from the correct meeting point which they confirmed that they were but they didn't turn up leaving us all stranded at Lingfield! When we were trying to ring them to find out where our taxis were they either didn't pick up the phone but when they did they just hung up on us. We had to find our own way home which was a complete nightmare! There were also lots of other people that had booked cars with them that were also stranded. I rang the office when I finally managed to get home and they basically took no responsibility trying to blame Lingfield Park which is rediculous as it was nothing to do with them. How this company is still running is beyond me! Completely unorganised, very unprofessional and unreliable. I will never use this company again!